Concord Hospital Health System Receives ISO 9001 Certification
Concord Hospital Health System (CHHS) has received ISO 9001 Quality Management System certification by DNV Healthcare USA, Inc. (DNV).
ISO 9001 is the most widely accepted quality management system in use around the world and is quickly gaining acceptance among U.S. healthcare providers as a foundation for their quality and patient safety programs.
Concord Hospital Health System is dedicated to providing the safest and most effective healthcare services possible,” said President and CEO Robert P. Steigmeyer. “ISO 9001 certification not only reflects that mission but helps to empower it. The effort required to achieve it fundamentally transforms the way we do business as a preferred and trusted health system.”
ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work. The ultimate impact of ISO 9001 within hospitals is the reduction or elimination of variation, so critical work processes are done consistently, and the “best ideas” aren’t held by one person or one department but are ingrained in the organization.
Concord Hospital Health System has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their health system the best it can be,” said Kelly Proctor, President of DNV. “ISO 9001 certification isn’t just an award or trophy for something you’ve done, it’s public evidence that you are at the top of your game with an obvious plan to make excellence an everyday objective.”
Businesses that implement ISO 9001 do so for both internal and external benefits. Internally, it helps staff create clear and consistent processes of patient care and ensure that progress is being made toward specific quality objectives. Externally, it tells the public, insurers, and regulatory agencies that they’re not only talking about quality but are pursuing it with discipline and transparency.
About DNV
DNV Healthcare USA, Inc. (DNV) is a global independent certification, assurance, and risk management provider. Through its broad experience and deep expertise, DNV advances safety and sustainable performance, sets industry benchmarks, and drives innovative solutions.
Whether certifying a company’s management system or products, accrediting hospitals, providing training, assessing supply chains or digital assets, DNV enables customers and stakeholders to make critical decisions with confidence, continually improve, and realize long-term strategic goals sustainably.
About Concord Hospital Health System
Concord Hospital Health System (CHHS) is a nationally accredited, not-for-profit health system, providing comprehensive acute-care services, primary and specialty care, and health and wellness programs. Operating one of only three Level II Trauma Centers in New Hampshire, CHHS is a regional health resource, offering comprehensive diagnostics, sophisticated treatment, and care for over 50 medical specialties supported by the latest medical and information technology. Specialty services include the Cardiovascular Institute, Orthopaedic Institute, Payson Center for Cancer Care, Urologic Institute, and Women’s Health Services.
